Refund policy

Last updated: August 3, 2026

Bellwove products are digital downloads. After payment is accepted, the purchased files are delivered through Shopify Digital Products. Please save an unchanged copy of the download and check that the edition and listed files match your order.

If you received the wrong edition, a listed file is missing or corrupted, the product materially differs from its description, or you were charged twice, contact us at zexinzhao9999@gmail.com or +86 19702965621. Include your order number, purchase email, product name, and a short description of the issue. We may correct the file, provide replacement access, redeliver the order, review a refund, or provide another remedy required by applicable law.

After digital delivery or the start of a download, a change of mind does not automatically create a refund entitlement, except where applicable law provides otherwise. Nothing in this policy excludes, limits, or waives a consumer right or remedy that cannot lawfully be excluded. Compatibility questions are assessed against the product description, the included file formats, and the customer’s device and application.

For support, use the store contact form or email zexinzhao9999@gmail.com. Do not send passwords, full payment-card details, or student records.